• Customer Care

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your saree, you can return it within 7 days of delivery for a full refund.

Customer Satisfaction is Our Priority! We stand behind our products and want you to be completely satisfied with your purchase.

Zellara Handloom Weaves

Return Eligibility

Non-Returnable Items

To be eligible for a return, the saree must be unused and in original condition, still have the original packaging and tags attached, not damaged due to customer mishandling, and returned within 7 days of delivery.

The following items cannot be returned: sarees that have been worn, washed, or used; sarees with torn tags or removed labels; sarees damaged by customer; custom orders or personalized sarees; and sarees returned after 7 days of delivery.

How to Initiate a Return

Refund Process

Contact our customer support team at support@zellara.in with your order number and reason for return. We will provide a prepaid return shipping label. Pack the saree securely in its original packaging and ship it back to us using the provided label. Once received and verified, we'll process your refund.

Refunds are processed within 5-7 business days after we receive and verify the returned saree. The refund amount includes the product price but excludes original shipping charges. If you used a discount code, the refund will be credited as store credit. Refunds are credited to your original payment method.

Exchanges

Damaged or Defective Sarees

If you'd like to exchange your saree for a different size or style, contact us within 7 days of delivery. We'll provide a prepaid return shipping label. Send back the original saree, and once we verify it, we'll send your new saree with no additional charges for exchange shipping.

If your saree arrives damaged or defective, report the issue within 48 hours of delivery with photos as proof. We'll send a replacement saree immediately at no extra cost. Alternatively, you can opt for a full refund.

Questions About Your Return or Refund?

For any return or refund queries, contact our support team via Email at support@zellara.in or Phone at +91-90088 03300.